All plans billed monthly. Overage charges apply when limits are exceeded.
Free
Perfect for getting started. No credit card required.
- ✅500 unique customers per billing cycle
- ✅QR code and text message queue entry
- ✅Real-time position updates by text
- ✅4-digit PIN and web dashboard entry
- ✅Two-way text message commands
- ⚠️"Powered by WhyWait" shown at queue end
- 🔜Ads at queue end (coming soon)
- 🚫Queue pauses at limit until next cycle
- 🚫No analytics or reporting
After 500 customers: $5 per additional 100 with a card on file. Without a card, queue pauses until next billing cycle.
Get Started Free
Basic
For growing businesses that need more room to serve customers.
- ✅1,000 unique customers per billing cycle
- ✅QR code and text message queue entry
- ✅Real-time position updates by text
- ✅4-digit PIN and web dashboard entry
- ✅Two-way text message commands
- ✅Continue past limit with overage billing
- ⚠️"Powered by WhyWait" shown at queue end
- 🔜Ads at queue end (coming soon)
- 🚫No analytics or reporting
After 1,000 customers: $5 per additional 100. Card required to continue past limit.
Get Started
Most Popular
Premium
Everything you need to run your business without limits.
- ✅Unlimited customers every billing cycle
- ✅QR code and text message queue entry
- ✅Real-time position updates by text
- ✅4-digit PIN and web dashboard entry
- ✅Two-way text message commands
- ✅No overage charges. Ever.
- ✅No "Powered by WhyWait" branding
- ✅Priority access to new features
- 🔜Analytics and wait time reports (coming soon)
- 🔜Customer data insights (coming soon)
Get Started
Enterprise
Custom Pricing
contact us for a quote
Built around your business. For organizations that need something specific.
- ✅Unlimited customers
- ✅Custom integrations and API access
- ✅Custom branding and white label options
- ✅Dedicated support and onboarding
- ✅Analytics and reporting
- ✅Volume pricing for multiple locations
- ✅No ads. Ever.
- ✅Priority feature requests
- ✅Custom contract and billing terms
Contact Us
How Overage Works
On Free and Basic plans, you get a warning before you hit your limit so you are never caught off guard. Once your limit is reached, here is what happens based on your plan.
$5
per 100 extra customers
$0
Premium overage always
Common Questions
What counts as a unique customer?
Each unique phone number that joins your queue in a billing cycle counts as one customer. Ghost entries, PIN-only joins without a phone number, and customers already in the Ready For status do not count toward your limit.
When does my usage reset?
Your customer count resets at the start of every billing cycle. For monthly plans that means once per month on your billing date.
Will I know before I hit my limit?
Yes. You will receive a warning notification when you are within 100 customers of your limit and again at 50 customers remaining. After your first overage warning in a billing cycle, we only notify you once per cycle so we are not repeatedly bothering you.
What happens if I miss a payment?
If you miss a payment your account will be paused until the balance is settled. If you were on a grandfathered or promotional rate, missing a payment forfeits that rate. When you resume, you will be placed on the current plan pricing at the time of reactivation.
Can I change plans anytime?
Yes. You can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
Is there a contract or commitment?
No contracts. No commitments. Cancel anytime. If you cancel mid-cycle your access continues until the end of the billing period you already paid for.
What are my responsibilities as a business owner on WhyWait?
As a business owner you are responsible for keeping your queue accurate and notifying customers in a timely manner. You agree not to use WhyWait for any fraudulent, misleading, or harmful purpose. You are responsible for ensuring your customers have consented to receive text messages through your queue. Full details are in our
Terms and Conditions.
Ready to stop losing customers to the wait?
Your customers stop losing their spot. You stop losing customers. WhyWait fixes both.
Get Started Today